When looking at L’Oréal Luxe’s business processes, there is no system more important than the budgeting system – it must be able to cope with nearly 60 000 item numbers, and as it’s crucial for planning and revenue calculations, it must be loaded with all the necessary features, and work without a hitch at all times.
The system, developed by Uptime, combines many business-critical features, including item pricing, customer data management, and overall budgeting. The complex solution is also responsible for projecting and calculating the company’s turnover over a three-day period.
Frank Lassen, director of business administration for the Nordic region at L’Oréal Luxe, says that Uptime has been a great partner for developing the system. “Uptime has delivered the features we wished for. They create the needed concepts, they develop it, we test it, and then it just runs. Once a new feature has been set up, it works from day one.”
He added that he has never experienced any instability since L’Oréal Luxe started working with Uptime. “Everything has worked. That’s the feeling I’ve had all along. We have never had downtime. This is a significant factor for a stable operation of our company with approximately 40-50 daily users on the system,” he said.
Lassen also highlighted Uptime’s ability to understand its client’s business, noting that it’s crucial for their development partner to understand the business needs of a company, so they could create solutions that perfectly fit the needs of the client – it must be the system that is adapted to the business and the market and not the other way around.
Lassen sees that Uptime’s skilled team is the main reason for the success of the partnership. “It’s quite clear that neither the project managers nor the developers are just pure tech nerds. They can contribute to the dialogue and come up with intelligent solutions – they do not just sit around and code mindlessly. We see the service-minded development team at Uptime as a skilled sparring partner.”
L’Oréal Luxe’s mission is to provide its customers with the best products and brand experience by making it unique. L’Oréal Luxe’s portfolio is composed of 26 brands of which 17 are global brands, including major brands, highly-aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, and Giorgio Armani.